Is there a charge for using the payment service?
No. QBE doesn't charge its customers for making online payments using the online payment service.
What information do I need to use the payment service?
You'll need your policy number (located on your bill), the name and address listed on your policy, a valid email address and phone number.
Will I receive confirmation that the payment I submitted has been received?
Yes. You'll receive an email confirmation that the payment has been submitted for processing.
When will my QBE account be credited with my payment?
Payments made up until 8 p.m. Central time, Monday through Friday, will be credited the same day. All other payments will be credited the next business day.
If I have a question about my QBE account, who do I contact?
Any questions regarding your invoice or this payment service should be directed to a billing representative. You can reach one at 800.609.0401, Monday through Friday between 7 a.m. - 7 p.m. Central time.
Can I make an online payment to QBE using a credit card?
Yes. The online payment service allows you to use a Visa or MasterCard credit or debit card.
Can I make an online payment to QBE using my bank account?
Yes. The online payment service allows you to use a checking or savings account.
Can I make a payment for less or greater than the current amount due?
Yes. You can pay more or less than the amount on your invoice. Please remember that paying less than the minimum due may result in cancellation of your insurance coverage. Also, acceptance of payment on an account with policies previously cancelled for non-payment doesn't ensure the policies will be reinstated. Please contact a QBE billing representative at 800.609.0401 for further details if needed.
Can I get a credit balance refunded to my credit card or bank account using the online payment service?
No. Please contact a QBE billing representative at 800.609.0401 to discuss any credit balance.
How secure is my sensitive banking information and personal information? How can I know this information won't be intercepted?
The online payment service uses the following security features:
- SSL: We use SSL (Secure Sockets Layer) which ensures that your connection and information are secure
- Encryption: We strictly enforce 128-bit encryption security levels for users accessing this service. All users accessing this service must ensure that their Web browsers are set to enable 128-bit encryption
- Automatic signout: We automatically sign you out after 20 minutes of inactivity
How do I know when a secure session has been created?
Most supported browsers will provide a message box stating when you're entering a secure session. Internet Explorer uses a small padlock icon on the bottom right side of the browser window. When there is a secure session in place, the padlock will appear locked. Mozilla Firefox uses a similar padlock icon in the bottom right side of the browser window, but it only appears when browsing a secure site. Another indication that your browser is operating in secure mode is in the Web site address. The address will begin with "http:" in standard, non-secure mode and with "https:" in secure mode, with the "s" standing for "secure."
Why are only some versions of browsers supported?
To help ensure that your confidential financial information is protected in transit, we encrypt all messages between your browser and the payment service. Some browser versions don't support the needed levels of encryption.
What can I do to help secure my transactions with QBE when using the payment service?
As explained in the Terms and Conditions, you're responsible for not sharing your bank account information, bank routing information or QBE account information. You also need to make sure you're using an appropriate browser. And close your browser immediately after you're finished transacting your payment(s).
QBE provides two convenient ways to pay your invoices online.
Option 1: Online billing account
Create an account for future use. View your billing summary online, save keystrokes by securely storing your payment information, set up future payments, and save time with recurring payments.
Option 2: One-time payment
No enrolling and no user ID or password to remember. Just provide your policy number, name and address of policyholder and method of payment. Please be sure to enter the correct policy number to ensure your payment is applied properly.
Launching Online Payment
From the Pay your bill aviation page, click the "Online payment" button and that will take you to the Login page for the secure QBEpay online bill payment service. Click "Register Here," "Login" or "Continue as a Guest."
Create an account using information found on your current QBE billing statement. Click "Register Here."
Enter your email address and password. Enter your name, address and phone number. "Enroll" your QBE policy/account by giving it a nickname.
Click on "Digital Wallet" to enter and securely save your bank account or credit card information.
From the "Home" page, you may select either "Make a Payment" or "Create Recurring Payments." Please be sure to enter your policy number correctly to ensure your payment is applied properly.
Click "Manage Scheduled Payments" to view recurring or future dated payments.
Click "Payment History" to review your payments.
Completing the payment info screen
Here you'll be asked to provide information from your QBE billing statement. You must provide the following payment information:
- Policy Number – Please be sure to enter your policy number correctly to ensure your payment is properly applied.
- Name and address of policyholder and the name and address on your method of payment
- Amount you're paying
- Payment method (either bank account or credit card)
After clicking the "Pay Now" button, the Account Information screen appears. Enter the policyholder's name and address. Be sure to provide your email address so we can send you a payment confirmation. Your email address will only be used for communicating with you about your QBE account and won't be sold or used for any other purpose.
Completing the payment method screen
After clicking the "Continue" button, the payment method screen will display. The policyholder name and address will pre-fill from the prior screen. Make changes if the information differs for the credit card or bank account. You'll be asked to provide some additional information about your method of payment, including:
Bank Account Payment Method
- Checking or savings account information, routing number and account number
Credit Card Payment Method
- MasterCard or Visa
- Credit card number, expiration date and card security code (three-digit number located on the back of your credit card)
Reviewing the confirm payment screen
After clicking the "Continue" button, the confirm payment screen will display. This final screen summarizes all the information you have provided. A "Cancel" button allows you to cancel the transaction.
The Terms and Conditions are displayed. Please read and accept the terms and conditions before submitting your payment.
After you have carefully read the terms and conditions and each section of the confirm payment screen, click the "Submit Payment" button to complete the online payment process. Be sure to wait for the payment request submitted screen to appear before closing your browser window.
When the payment request submitted screen displays, print a copy of the confirmation statement for your records. You can print the confirmation by clicking the blue printer icon. You will receive an email notification of your payment.